Members of the public, other regulated health professionals, employers of dental technologists and dental technologists themselves should, and in some cases, must notify the College if they have concerns about the professional conduct, competence or capacity of a member of the College.
There are several ways to let the College know if you have a concern about a dental technologist in Ontario. In order to best direct your concern, please read the options below.
The Regulated Health Professions Act, 1991 (RHPA) specifies that an employer, facility operator or regulated health professional has a mandatory duty to report certain concerns to the College. These concerns include suspicion of sexual abuse of a patient, professional misconduct, incapacity and incompetence.
File a Complaint
The process the College uses to receive, investigate and make decisions about complaints is designed to be impartial, transparent and fair to both the complainant and the member who is the subject of the complaint. The steps the College takes to act on a complaint are set out in the RHPA.
The College investigates all formal complaints. The Registrar also has the authority to initiate an investigation when certain information comes to his or her attention. These are referred to as Registrar’s Reports and also go before the Inquiries, Complaints and Reports Committee.
The RHPA gives the College’s Inquiries, Complaints and Reports Committee the authority to do one of the following actions with both a formal complaint and Registrar’s Report:
- Refer a specified allegation of the member’s professional misconduct or incompetence to the Discipline Committee if the allegation is related to the complaint or the report.
- Refer the member to a panel of the Inquiries, Complaints and Reports Committee under section 58 for incapacity proceedings.
- Require the member to appear before a panel of the Inquiries, Complaints and Reports Committee to be cautioned.
- Take action it considers appropriate that is not inconsistent with the health profession Act, this Code, the regulations or by-laws. 2007, c. 10, Sched. M, s. 30.
- Take no further action on the matter.
The College cannot normally act on anonymous complaints.
Dental technologists are required to file a self-report to the College if he or she has been found guilty of an offense or is the subject of a current investigation (except an investigation by the College of Dental Technologists of Ontario). Dental technologists should review the self-reporting requirements to ensure they understand and comply with these obligations.
Where to Send Your Complaint
College of Dental Technologists of Ontario
2100 Ellesmere Road, Suite 300
Toronto, ON M1H 3B7