Concerns and Complaints

Members of the public, other regulated health professionals, employers of dental technologists and dental technologists themselves should, and in some cases, must notify the College if they have concerns about the professional conduct, competence or capacity of a registrant of the College.

There are several ways to let the College know if you have a concern about a dental technologist in Ontario. In order to best direct your concern, please read the options below.


Mandatory Reporting

The Regulated Health Professions Act, 1991 (RHPA) specifies that an employer, facility operator or regulated health professional has a mandatory duty to report certain concerns to the College. These concerns include suspicion of sexual abuse of a patient, professional misconduct, incapacity and incompetence.

Mandatory Reporting


File a Complaint

The process the College uses to receive, investigate and make decisions about complaints is designed to be impartial, transparent and fair to both the complainant and the registrant who is the subject of the complaint. The steps the College takes to act on a complaint are set out in the RHPA.

The College investigates all formal complaints. The Registrar also has the authority to initiate an investigation when certain information comes to his or her attention. These are referred to as Registrar’s Reports and also go before the Inquiries, Complaints and Reports Committee.

The RHPA gives the College’s Inquiries, Complaints and Reports Committee the authority to do one of the following actions with both a formal complaint and Registrar’s Report:

  • Refer a specified allegation of the registrant’s professional misconduct or incompetence to the Discipline Committee if the allegation is related to the complaint or the report.
  • Refer the registrant to a panel of the Inquiries, Complaints and Reports Committee under section 58 for incapacity proceedings.
  • Require the registrant to appear before a panel of the Inquiries, Complaints and Reports Committee to be cautioned.
  • Take action it considers appropriate that is not inconsistent with the health profession Act, this Code, the regulations or by-laws.  2007, c. 10, Sched. M, s. 30.
  • Take no further action on the matter.

The College cannot normally act on anonymous complaints.

To learn more about the College’s complaint process, please see our Complaint’s Brochure.

File a Complaint Form



Dental technologists are required to file a self-report to the College if he or she has been found guilty of an offense or is the subject of a current investigation (except an investigation by the College of Dental Technologists of Ontario). Dental technologists should review the self-reporting requirements to ensure they understand and comply with these obligations.

Self Reporting


Where to Send Your Complaint

By mail:

Complaints Department
College of Dental Technologists of Ontario
305 Milner Avenue, Suite 904
Scarborough, ON  M1B 3V4

By Email:

By Fax: 416-438-5004

For more information, contact the College’s Complaints Department directly: (416) 438-5003

For more information on the College of Dental Technologists of Ontario: